FREE SHIPPING ON ORDERS OVER 2500EGP
FREE SHIPPING ON ORDERS OVER 2500EGP
We want you to love what you ordered. If you are not satisfied, we offer a flexible return and exchange window:
In-Store Returns: Head to any of our stores with your item(s). Please remember to bring your receipt to process your refund or exchange.
Online Orders:
o Cash on Delivery (COD): Contact our customer service team at 01033337346 - 01012620642 to schedule a courier collection or head to any of our stores.
o Credit/Debit Card: Contact our customer service team to initiate the request.
Once scheduled, the courier will collect the item within 2-4 working days.
Once we receive and process your request, your refund will be issued using the original payment method. Please note that your bank or card issuer may take up to 14 working days to process the refund transaction.
For orders placed by Cash on Delivery (COD) we encourage you to visit any of our stores for assistance or contact the customer service team.
To exchange your item within the 14-day window, please visit any of our store locations.
Bring your item in its original condition with all tags attached and please don’t forget the original receipt to facilitate the process.
Once at the store, our team will help you choose your replacement and process the exchange on the spot.
Yes, you can return any item if it falls within the designated return period and is not classified as non-returnable.
Please note that if you received a free item(s) as part of a promotional offer with your purchase, you need to return that item along with the main item(s) you are returning.
Yes, you can edit your order by contacting our customer service team where they will be happy to assist you. Please note that we can only edit your order if the item(s) requested are unavailable. In that case, you will receive a notification from us.
Yes, you can cancel an online order if it hasn’t been shipped yet. Please contact our customer service team to find out the status of your order.
To schedule a collection for your return, please contact our customer service team at 01033337346 - 01012620642 They will help you choose a convenient date and time for the collection.
The collection of your returned item will typically occur within 2 to 4 working days after you initiate the return process.
To check the status of your item collection, please reach out to our customer service team where they will be happy to assist you.
If you accidentally included an item in your returned package that you did not intend to return, please reach out to our customer service team as soon as possible at 01033337346 - 01012620642. Give them your order details, specify the item(s) in question and we will assist you in resolving the situation.
