Create a return
- Please Email firstname.lastname@example.org the items you want to return and the reason along with the Order Number and email address linked to your order.
- Choose your returns method. You can either drop your parcel off or request a collection. To find your nearest drop off point, visit aramex.com and find the closest store to you.
If you choose to have your return collected, Aramex will contact you to arrange the most convenient time and day for you.
Once you've booked your return with Aramex, you'll be sent a confirmation email which includes your return label, return slip and tracking number.
You’ll no longer receive a returns slip inside your order, so you’ll need to print and fill in the items you’d like to return, and put the slip inside your parcel.
You’ll also receive your returns label, which you’ll need to print out and attach to the outside of your parcel. The returns label is valid for one parcel only. Aramex will not be able to accept any additional parcels without separate labels. We recommend removing or covering your shipping label before attaching your returns label to your parcel.
You'll be able to track the status of your return through the tracking link you received in your confirmation email. If you have returned multiple items from the same order, please allow up to 24 hours for all the items to be processed.
If you’re looking to return items from multiple orders, you’ll need to pack these separately and include the correct returns slip for each.
In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you’ll get the right size or color fastest if you simply place a second order. Once we receive your return, we’ll credit your account.
All returned items should be sent in their original condition and packaging including tags. In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.